Damaged, incorrect or order problem
Contact Customer Support promptly. Include your order reference and a clear description. Photos may be requested when relevant.
Customer care
Returns & Refunds
If something is wrong with an order, contact us promptly so we can review the facts and available next steps.
Eligibility is reviewed from the order.
Return or refund eligibility may depend on:
- the product type and whether it was personalized;
- the current order and fulfillment status;
- the condition of the item;
- the reason for the request;
- applicable consumer rights and the confirmed order terms.
A universal return window is not stated here. The final policy window requires formal policy and legal confirmation.
Personalized items
Personalized items may have different return eligibility from standard ready-made items. Eligibility is reviewed against the confirmed order rather than assumed automatically.